Use this Hotel Receptionist job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.
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Job Brief
We are seeking a friendly and organized Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out process.
The ideal candidate should have excellent communication skills, attention to detail, and a customer-focused mindset.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and requests promptly and courteously
- Manage reservations, ensuring accuracy and updating information as needed
- Process payments, issue room keys, and maintain accurate billing records
- Coordinate with Housekeeping to track room availability and guest requests
- Answer phone calls and direct inquiries to the appropriate department
- Maintain a neat and organized front desk area
- Contribute to a positive and welcoming atmosphere for guests
Requirements and Skills
- Previous experience as a Hotel Receptionist or in a similar role is a plus
- Excellent communication and interpersonal skills
- Attention to detail and organizational abilities
- Knowledge of hotel reservation systems and point-of-sale software is a plus
- Ability to handle guest issues with professionalism and empathy
- Flexibility to work evenings, weekends, and holidays as needed
- High school diploma or equivalent
- Problem-solving skills and the ability to handle multitasking in a fast-paced environment
- Eagerness to contribute to a positive guest experience
- Team player with a customer-focused mindset
Frequently Asked Questions
What is a Hotel Receptionist?
What does a Hotel Receptionist do?
What should you look for in a Hotel Receptionist resume?
When reviewing a Hotel Receptionist resume, consider:
- Previous experience in front desk or hospitality roles
- Strong communication and customer service skills
- Knowledge of hotel procedures, reservations, and check-in processes
- Ability to handle multitasking, including phone calls and inquiries
- Attention to detail in processing payments and maintaining records
- Problem-solving skills in addressing guest concerns
- Familiarity with hotel services, amenities, and local attractions
- Any relevant certifications or training in hospitality or front desk operations