Hotel Receptionist Job Description Template [2024]

A Hotel Receptionist is an individual working at the front desk of a hotel, responsible for greeting guests, handling check-ins and check-outs, and providing information and assistance during their stay.

Use this Hotel Receptionist job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.

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Job Brief

We are seeking a friendly and organized Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out process.

The ideal candidate should have excellent communication skills, attention to detail, and a customer-focused mindset.

Responsibilities

  • Greet and welcome guests in a friendly and professional manner
  • Assist guests with check-in and check-out procedures
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries and requests promptly and courteously
  • Manage reservations, ensuring accuracy and updating information as needed
  • Process payments, issue room keys, and maintain accurate billing records
  • Coordinate with Housekeeping to track room availability and guest requests
  • Answer phone calls and direct inquiries to the appropriate department
  • Maintain a neat and organized front desk area
  • Contribute to a positive and welcoming atmosphere for guests

Requirements and Skills

  • Previous experience as a Hotel Receptionist or in a similar role is a plus
  • Excellent communication and interpersonal skills
  • Attention to detail and organizational abilities
  • Knowledge of hotel reservation systems and point-of-sale software is a plus
  • Ability to handle guest issues with professionalism and empathy
  • Flexibility to work evenings, weekends, and holidays as needed
  • High school diploma or equivalent
  • Problem-solving skills and the ability to handle multitasking in a fast-paced environment
  • Eagerness to contribute to a positive guest experience
  • Team player with a customer-focused mindset

Frequently Asked Questions

What is a Hotel Receptionist?
A Hotel Receptionist is an individual working at the front desk of a hotel, responsible for greeting guests, handling check-ins and check-outs, and providing information and assistance during their stay.
What does a Hotel Receptionist do?
A Hotel Receptionist works at the front desk, welcoming guests, facilitating check-ins and check-outs, providing information about hotel services, handling reservations and room assignments, managing phone calls and guest inquiries, processing payments, maintaining accurate records, assisting with guest requests, solving issues, and collaborating with other hotel staff for smooth operations.
What should you look for in a Hotel Receptionist resume?
When reviewing a Hotel Receptionist resume, consider:
  • Previous experience in front desk or hospitality roles
  • Strong communication and customer service skills
  • Knowledge of hotel procedures, reservations, and check-in processes
  • Ability to handle multitasking, including phone calls and inquiries
  • Attention to detail in processing payments and maintaining records
  • Problem-solving skills in addressing guest concerns
  • Familiarity with hotel services, amenities, and local attractions
  • Any relevant certifications or training in hospitality or front desk operations

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