Use this Intake Coordinator job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.
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Job Brief
We are seeking a highly organized and compassionate Intake Coordinator to join our healthcare team. The Intake Coordinator is responsible for managing the intake process for new patients, including scheduling appointments, collecting patient information, and verifying insurance details. The ideal candidate will have strong administrative skills, excellent communication abilities, and a commitment to providing exceptional patient service.
Responsibilities
- Schedule appointments for consultations, tests, and procedures for patients.
- Handle phone and email inquiries, addressing patient complaints or concerns.
- Perform clerical duties such as filing, copying, and faxing.
- Prepare, maintain, and update patient charts and records.
- Ensure adherence to facility regulations and policies.
- Welcome and assist patients upon arrival, including handling admissions paperwork.
- Verify health insurance coverage and obtain necessary authorizations.
- Enter and update patient information in the database.
- Coordinate with healthcare providers to facilitate smooth transitions for new patients.
- Ensure accurate completion of all required documentation and maintain confidentiality.
Requirements and Skills
- Proven experience as an Intake Coordinator or in a similar administrative role.
- High school diploma or equivalent; Associate’s degree or relevant certification preferred.
- Strong customer service skills with a focus on diverse patient interactions.
- Excellent organizational and time-management abilities.
- Strong verbal and written communication skills.
- Knowledge of office management systems, EHR systems, and medical technology.
- Understanding of health insurance processes and medical procedures.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
- Fluency in other languages is beneficial.
Frequently Asked Questions
What does an Intake Coordinator do?
An Intake Coordinator handles patient scheduling, collects and verifies patient information, manages insurance details, and ensures that all documentation is completed accurately for new patients.
What should you look for in an Intake Coordinator resume?
When reviewing a Intake Coordinator resume, consider:
- Relevant Experience: Look for previous roles in medical office administration or patient intake, highlighting experience with scheduling, clerical duties, and handling patient inquiries.
- Customer Service Skills: Evaluate the candidate's ability to provide excellent customer service, including how they handle patient concerns, complaints, and ensure a positive experience.
- Organizational Abilities: Check for strong organizational and time-management skills, essential for managing appointments, patient records, and multiple tasks simultaneously.
- Technical Proficiency: Assess proficiency with electronic health record (EHR) systems and other medical software. Familiarity with insurance verification processes and medical terminology is also important.