Front of House Manager Job Description Template [2024]

A Front of House Manager is a professional in the hospitality industry responsible for overseeing the operations of the front-facing areas of a restaurant, hotel, or similar establishment, ensuring a positive guest experience.

Use this Front of House Manager job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.

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Job Brief

We are looking for an experienced and dynamic Front of House Manager to join our team. As a Front of House Manager, you will play a crucial role in overseeing the daily operations of the front of the establishment, ensuring exceptional customer service and a positive guest experience.

The ideal candidate should have strong leadership skills, a customer-centric mindset, and the ability to manage and motivate a team effectively.

Responsibilities

  • Supervise and lead front-of-house staff, including hosts, servers, and bartenders
  • Oversee day-to-day operations, including opening and closing procedures
  • Ensure a welcoming and organized front-of-house area for guests
  • Coordinate with kitchen staff to ensure timely and accurate order delivery
  • Monitor and manage reservations to optimize table turnover and guest satisfaction
  • Address customer inquiries, concerns, and feedback promptly and professionally
  • Implement and enforce health and safety standards in the front-of-house area
  • Collaborate with the kitchen and bar to ensure seamless communication and service
  • Assist in training and onboarding new front-of-house staff
  • Contribute to creating a positive and enjoyable dining experience for guests

Requirements and Skills

  • Proven experience in a front-of-house management role in the hospitality industry
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Knowledge of restaurant operations, customer service best practices, and point-of-sale systems
  • Ability to handle customer issues with diplomacy and resolution
  • Familiarity with health and safety regulations in the food service industry
  • Flexibility to work evenings, weekends, and holidays as needed
  • High level of integrity and professionalism
  • Ability to multitask and thrive in a fast-paced environment
  • Bachelor’s degree in Hospitality Management or a related field is a plus

Frequently Asked Questions

What is a Front of House Manager?
A Front of House Manager is a professional in the hospitality industry responsible for overseeing the operations of the front-facing areas of a restaurant, hotel, or similar establishment, ensuring a positive guest experience.
What does a Front of House Manager do?
A Front of House Manager oversees the front-facing areas of a hospitality establishment, managing staff, ensuring excellent customer service, coordinating reservations and seating, maintaining cleanliness, handling guest inquiries, collaborating with kitchen staff, and implementing company standards for a positive guest experience.
What should you look for in a Front of House Manager resume?
When reviewing a Front of House Manager resume, consider:
  • Previous experience in front-of-house or hospitality management roles
  • Strong leadership and interpersonal skills
  • Knowledge of restaurant or hotel operations and customer service principles
  • Ability to coordinate reservations and manage seating efficiently
  • Attention to detail in maintaining a clean and organized front-of-house area
  • Problem-solving skills in addressing guest inquiries and concerns
  • Familiarity with industry standards and safety regulations
  • Any relevant certifications or training in hospitality or management

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