Use this Front Desk Supervisor job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.
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Job Brief
We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.
The ideal candidate should have strong leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service.
Responsibilities
- Supervise and lead the front desk team, providing guidance, training, and support
- Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
- Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
- Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
- Handle guest inquiries, requests, and complaints in a timely and efficient manner
- Monitor and ensure accurate billing for guest reservations and services
- Assist in the recruitment, training, and development of front desk staff
- Conduct regular performance reviews for front desk team members
- Implement and enforce hotel policies and procedures to maintain a high standard of service
- Contribute to a positive and collaborative team environment
Requirements and Skills
- Previous experience in hotel front desk operations, with supervisory or leadership roles
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Knowledge of hotel reservation systems and point-of-sale software
- Ability to work in a fast-paced environment and adapt to changing priorities
- Familiarity with hotel policies, procedures, and industry standards
- High level of integrity and professionalism
- Ability to handle guest issues with diplomacy and resolution
- Flexibility to work evenings, weekends, and holidays as needed
- Bachelor’s degree in Hospitality Management or a related field is a plus
Frequently Asked Questions
What is a Front Desk Supervisor?
What does a Front Desk Supervisor do?
What should you look for in a Front Desk Supervisor resume?
When reviewing a Front Desk Supervisor resume, consider:
- Previous experience in front desk or hospitality roles
- Supervisory or managerial experience
- Knowledge of hotel operations and reservation systems
- Strong communication and customer service skills
- Attention to detail and organizational abilities
- Training and mentoring capabilities
- Problem-solving skills in handling guest issues
- Any relevant certifications or training in hospitality management