Front Desk Supervisor Job Description Template [2024]

A Front Desk Supervisor is a professional in the hospitality industry who oversees the operations of the front desk or reception area in hotels or similar establishments.

Use this Front Desk Supervisor job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.

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Job Brief

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

The ideal candidate should have strong leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service.

Responsibilities

  • Supervise and lead the front desk team, providing guidance, training, and support
  • Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
  • Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
  • Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
  • Handle guest inquiries, requests, and complaints in a timely and efficient manner
  • Monitor and ensure accurate billing for guest reservations and services
  • Assist in the recruitment, training, and development of front desk staff
  • Conduct regular performance reviews for front desk team members
  • Implement and enforce hotel policies and procedures to maintain a high standard of service
  • Contribute to a positive and collaborative team environment

Requirements and Skills

  • Previous experience in hotel front desk operations, with supervisory or leadership roles
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Knowledge of hotel reservation systems and point-of-sale software
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with hotel policies, procedures, and industry standards
  • High level of integrity and professionalism
  • Ability to handle guest issues with diplomacy and resolution
  • Flexibility to work evenings, weekends, and holidays as needed
  • Bachelor’s degree in Hospitality Management or a related field is a plus

Frequently Asked Questions

What is a Front Desk Supervisor?
A Front Desk Supervisor is a professional in the hospitality industry who oversees the operations of the front desk or reception area in hotels or similar establishments.
What does a Front Desk Supervisor do?
A Front Desk Supervisor manages the front desk operations in the hospitality industry, overseeing staff, ensuring smooth check-in and check-out processes, handling guest inquiries, coordinating reservations, and maintaining guest satisfaction.
What should you look for in a Front Desk Supervisor resume?
When reviewing a Front Desk Supervisor resume, consider:
  • Previous experience in front desk or hospitality roles
  • Supervisory or managerial experience
  • Knowledge of hotel operations and reservation systems
  • Strong communication and customer service skills
  • Attention to detail and organizational abilities
  • Training and mentoring capabilities
  • Problem-solving skills in handling guest issues
  • Any relevant certifications or training in hospitality management

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