Use this Medical Administrative Assistant job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.
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Job Brief
We are seeking a detail-oriented and efficient Medical Administrative Assistant to join our healthcare team. The Medical Administrative Assistant plays a crucial role in ensuring the smooth operation of healthcare facilities by managing administrative tasks, supporting medical staff, and providing exceptional patient service. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage various administrative duties.
Responsibilities
- Conduct initial patient interviews to collect detailed case histories and update health records accurately.
- Assist patients with completing necessary paperwork and efficiently schedule and coordinate appointments.
- Process insurance claims in alignment with legal standards and ensure accuracy.
- Utilize medical software to facilitate transactions, manage financial records, and support administrative tasks.
- Respond to patient inquiries, delivering exceptional customer service and ensuring clear communication with medical staff.
- Work closely with healthcare professionals to aid in medical examinations, manage office supplies, and handle various administrative functions.
- Maintain and organize patient medical records with a focus on confidentiality and data protection.
- Oversee the cleanliness and functionality of the medical office, including inventory management of medical supplies.
- Stay informed about changes in medical and insurance regulations and integrate them into daily operations.
- Provide administrative support as needed, ensuring high levels of patient satisfaction and efficient office operations.
Requirements and Skills
- Proven track record as a Medical Administrative Assistant or similar position.
- Practical experience with medical management software and strong proficiency in MS Office.
- Understanding of healthcare operations and knowledge of relevant medical and insurance regulations.
- Exceptional organizational skills with the ability to handle multiple tasks and prioritize effectively.
- Strong communication skills with a focus on customer service and interpersonal interactions.
- High school diploma required; certification in medical administration is advantageous.
- Experience with managing inventory and financial records in a medical setting.
- Familiarity with patient management software systems (e.g., Veristream, AdvancedMD) is preferred.
- Demonstrated ability to work collaboratively in a team-oriented environment.
- Comprehensive knowledge of healthcare practices and current regulations, with a commitment to ongoing professional development.
Frequently Asked Questions
What does a Medical Administrative Assistant do?
A Medical Administrative Assistant manages patient appointments, handles patient intake and registration, maintains patient records, coordinates with medical staff, handles billing and insurance documentation, and answers phone calls.
What should you look for in a Medical Administrative Assistant resume?
When reviewing a Medical Administrative Assistant resume, consider:
- Relevant Experience: Previous work in medical or administrative roles, including handling patient records, scheduling, and billing.
- Skills: Proficiency in medical terminology, EHR systems, organizational abilities, and communication skills.
- Certifications: Relevant certifications like Certified Medical Administrative Assistant (CMAA) or Certified Medical Office Manager (CMOM).
- Education: Background in medical office administration, healthcare management, or related fields.
- Achievements: Specific contributions or improvements made in previous roles, such as increasing office efficiency or managing high patient volumes.
- Strong Communication Skills: Excellent written and verbal communication abilities.