Reservation Agent Job Description Template [2024]

A Reservation Agent is a professional who handles booking and reservation inquiries for hotels, airlines, rental car companies, or other travel-related businesses, assisting customers in securing accommodations, transportation, and other services for their travel needs.

Use this Reservation Agent job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.

Seeking qualified candidates for this role?

Withe helps seasonal and volume hiring teams like Marriott International hit their hiring targets in a matter of hours (instead of weeks) using virtual and in-person hiring events. Create your first event in Withe today to meet qualified candidates at scale—for free.

Job Brief

We are seeking a detail-oriented and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with booking reservations for flights, hotels, car rentals, and other travel-related services.

The ideal candidate will have strong communication skills, a passion for providing exceptional service, and the ability to handle reservations and inquiries efficiently and accurately.


  • Respond to customer inquiries and provide information on available travel options, including flights, accommodations, and transportation.
  • Assist customers in booking reservations for flights, hotels, car rentals, and other travel-related services, ensuring accuracy and adherence to customer preferences.
  • Process reservations and payments accurately and in a timely manner, utilizing reservation systems and booking platforms.
  • Provide assistance and support to customers with special requests, such as seat preferences, meal options, and accessibility accommodations.
  • Handle changes, cancellations, and modifications to existing reservations, following established policies and procedures.
  • Address customer concerns, complaints, and issues promptly and professionally, striving to resolve them to the customer's satisfaction.
  • Stay informed about travel regulations, airline policies, and other relevant information to provide accurate and up-to-date assistance to customers.
  • Collaborate with other departments, such as sales, marketing, and customer service, to coordinate and fulfill customer requests.
  • Maintain accurate records of customer interactions, reservations, and transactions.
  • Follow up with customers post-booking to confirm details, provide additional information, and ensure satisfaction with their reservation experience.

Requirements and Skills

  • Proven experience as a Reservation Agent, Customer Service Representative, or in a similar role.
  • Strong communication skills, both verbal and written, with the ability to articulate information clearly and effectively.
  • Excellent customer service and interpersonal skills, with a friendly and professional demeanor.
  • Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining accuracy and attention to detail.
  • Proficiency in reservation systems, booking platforms, and other computer software used in the travel industry.
  • Knowledge of travel regulations, airline policies, and travel industry trends.
  • Problem-solving skills, with the ability to handle customer concerns and resolve issues efficiently.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required by the nature of the role.
  • High school diploma or equivalent education required; additional training or certification in customer service or travel-related fields is a plus.
  • Familiarity with multiple languages is advantageous, especially in areas with diverse customer demographics.

Frequently Asked Questions

What does a Reservation Agent do?

Reservation Agents respond to customer inquiries via phone, email, or online chat, providing information about availability, rates, and booking policies. They assist customers in making reservations, processing payments, and confirming details of their bookings. Reservation Agents may also handle cancellations, modifications, and special requests from customers.

What should you look for in a Reservation Agent resume?

When reviewing a Reservation Agent resume, consider:

  • Experience in customer service or reservations within the hospitality, travel, or related industry.
  • Proficiency in using reservation systems, booking software, and communication tools to efficiently manage inquiries and bookings.
  • Excellent communication and interpersonal skills to interact with customers professionally and courteously, addressing their needs and concerns effectively.
  • Attention to detail and accuracy in processing reservations, ensuring all information is recorded correctly and confirmed with customers.
  • Problem-solving abilities to handle customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
  • Time management and multitasking skills to handle a high volume of inquiries and bookings while maintaining quality service standards.
  • Positive feedback or reviews from customers or supervisors, demonstrating a track record of providing exceptional service and achieving customer satisfaction.

Share on social media:

Hire candidates faster using Withe's hiring event platform