Travel Counselor Job Description Template [2024]

A Travel Counselor is a professional who provides expert guidance and assistance to clients in planning and booking travel arrangements, offering personalized recommendations and support throughout the process.

Use this Travel Counselor job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.

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Job Brief

We are seeking a knowledgeable and customer-focused Travel Counselor to join our team. As a Travel Counselor, you will assist clients in planning and booking their travel arrangements, offering expert guidance and ensuring an exceptional travel experience.

The ideal candidate will have a passion for travel and a talent for providing personalized travel advice and recommendations to clients.


  • Consult with clients to understand their travel preferences, interests, and budget.
  • Provide expert advice and recommendations on travel destinations, attractions, accommodations, and activities.
  • Assist clients in planning and booking their travel arrangements, including flights, hotels, car rentals, tours, and travel insurance.
  • Customize travel itineraries to meet clients' specific needs and preferences.
  • Stay informed about travel trends, new destinations, and travel deals to provide up-to-date information and recommendations to clients.
  • Handle client inquiries, requests, and concerns promptly and professionally.
  • Provide guidance on travel documentation requirements such as visas, passports, and health regulations.
  • Monitor travel advisories, weather conditions, and other factors that may impact clients' travel plans, providing timely updates and assistance as needed.
  • Maintain accurate records of client information, travel bookings, and transactions.
  • Follow up with clients post-travel to gather feedback and ensure satisfaction with services provided.

Requirements and Skills

  • Proven experience as a Travel Counselor, Travel Consultant, or similar role.
  • Strong knowledge of domestic and international travel destinations, attractions, and travel-related services.
  • Excellent communication and interpersonal skills, with a client-focused approach.
  • Ability to listen to clients' needs and preferences and tailor travel recommendations accordingly.
  • Proficiency in travel booking systems and software.
  • Strong organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
  • Attention to detail to ensure accuracy in travel arrangements and documentation.
  • Ability to handle travel-related issues and emergencies calmly and efficiently.
  • Certification in travel or tourism (e.g., Certified Travel Associate (CTA)) is a plus.
  • Bachelor's degree in Tourism, Hospitality, Business, or a related field is preferred but not required.
  • Flexibility to work outside regular business hours, including evenings and weekends, to accommodate clients' schedules.
  • Passion for travel and a commitment to providing exceptional service and experiences to clients.

Frequently Asked Questions

What does a Travel Counselor do?

Travel Counselors work closely with clients to understand their travel preferences, interests, and budget constraints, then tailor travel plans to meet their needs. They provide advice on destinations, accommodations, transportation options, and activities, ensuring a memorable and enjoyable travel experience for their clients.

What should you look for in a Travel Counselor resume?

When reviewing a Travel Counselor resume, consider:

  • Extensive experience in the travel industry, with a strong knowledge of destinations, travel products, and booking procedures.
  • Exceptional customer service skills, including the ability to listen to clients' needs, offer expert advice, and resolve any issues or concerns promptly.
  • Proficiency in using reservation systems, booking platforms, and travel-related software to efficiently manage travel arrangements.
  • Strong communication and interpersonal abilities to build rapport with clients, vendors, and travel partners.
  • Attention to detail and organizational skills to handle multiple bookings, ensure accuracy in travel documentation, and manage travel itineraries effectively.
  • Client satisfaction track record demonstrated through positive feedback, repeat business, or referrals.

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