Seasonal Concierge Job Description Template [2024]

A Seasonal Concierge is an individual hired on a temporary basis, typically during peak seasons or special events, to provide personalized assistance and services to guests in hotels, resorts, or similar establishments.

Use this Seasonal Concierge job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.

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Job Brief

We are looking for friendly and customer-oriented Seasonal Concierges to join our team during our peak season. As a Seasonal Concierge, you will be the first point of contact for guests, providing assistance, information, and ensuring a positive experience.

The ideal candidate should have excellent communication skills, a welcoming demeanor, and the ability to handle various guest inquiries and requests.

Responsibilities

  • Welcome and greet guests in a warm and professional manner
  • Provide information about hotel facilities, services, and local attractions
  • Assist guests with check-in and check-out procedures
  • Handle guest inquiries and requests, including restaurant reservations, transportation, and sightseeing arrangements
  • Ensure the lobby area is clean, organized, and aesthetically pleasing
  • Coordinate with other hotel departments to address guest needs and concerns
  • Respond to guest feedback and resolve issues in a timely and satisfactory manner
  • Maintain a thorough knowledge of local events, attractions, and services
  • Provide assistance with luggage and other guest belongings
  • Contribute to a positive and welcoming atmosphere for guests

Requirements and Skills

  • Previous experience in hospitality, customer service, or a related field is a plus
  • Excellent communication and interpersonal skills
  • Welcoming and approachable demeanor
  • Knowledge of local attractions, restaurants, and services
  • Ability to multitask and prioritize guest requests
  • Problem-solving skills and the ability to handle guest issues with professionalism
  • Familiarity with hotel reservation systems and point-of-sale software is a plus
  • Flexibility to work evenings, weekends, and holidays as needed
  • High school diploma or equivalent
  • Eagerness to contribute to a positive guest experience during the seasonal period

Frequently Asked Questions

What is a Seasonal Concierge?
A Seasonal Concierge is an individual hired on a temporary basis, typically during peak seasons or special events, to provide personalized assistance and services to guests in hotels, resorts, or similar establishments.
What does a Seasonal Concierge do?
A Seasonal Concierge assists guests with information, reservations, and recommendations, coordinates services like transportation and tours, handles luggage during check-in and check-out, provides personalized customer service, manages inquiries and special requests, and adapts to seasonal demands to ensure guest satisfaction.
What should you look for in a Seasonal Concierge resume?

When reviewing a Seasonal Concierge resume, consider:

  • Previous experience in hospitality or concierge roles
  • Excellent customer service and interpersonal skills
  • Knowledge of local attractions, services, and transportation options
  • Ability to handle guest inquiries, concerns, and special requests
  • Attention to detail and organizational abilities
  • Flexibility to adapt to seasonal demands
  • Any relevant certifications or training in hospitality or customer service

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