Use this Seasonal Concierge job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.
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Job Brief
We are looking for friendly and customer-oriented Seasonal Concierges to join our team during our peak season. As a Seasonal Concierge, you will be the first point of contact for guests, providing assistance, information, and ensuring a positive experience.
The ideal candidate should have excellent communication skills, a welcoming demeanor, and the ability to handle various guest inquiries and requests.
Responsibilities
- Welcome and greet guests in a warm and professional manner
- Provide information about hotel facilities, services, and local attractions
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and requests, including restaurant reservations, transportation, and sightseeing arrangements
- Ensure the lobby area is clean, organized, and aesthetically pleasing
- Coordinate with other hotel departments to address guest needs and concerns
- Respond to guest feedback and resolve issues in a timely and satisfactory manner
- Maintain a thorough knowledge of local events, attractions, and services
- Provide assistance with luggage and other guest belongings
- Contribute to a positive and welcoming atmosphere for guests
Requirements and Skills
- Previous experience in hospitality, customer service, or a related field is a plus
- Excellent communication and interpersonal skills
- Welcoming and approachable demeanor
- Knowledge of local attractions, restaurants, and services
- Ability to multitask and prioritize guest requests
- Problem-solving skills and the ability to handle guest issues with professionalism
- Familiarity with hotel reservation systems and point-of-sale software is a plus
- Flexibility to work evenings, weekends, and holidays as needed
- High school diploma or equivalent
- Eagerness to contribute to a positive guest experience during the seasonal period
Frequently Asked Questions
What is a Seasonal Concierge?
What does a Seasonal Concierge do?
What should you look for in a Seasonal Concierge resume?
- Previous experience in hospitality or concierge roles
- Excellent customer service and interpersonal skills
- Knowledge of local attractions, services, and transportation options
- Ability to handle guest inquiries, concerns, and special requests
- Attention to detail and organizational abilities
- Flexibility to adapt to seasonal demands
- Any relevant certifications or training in hospitality or customer service