Use this Seasonal Front Desk Agent job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.
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Job Brief
We are looking for friendly and adaptable Seasonal Front Desk Agents to join our team during peak seasons. As a Seasonal Front Desk Agent, you'll be the welcoming face for our guests, ensuring smooth check-ins and check-outs, and contributing to a positive overall experience.
The ideal candidate should have excellent communication skills, a welcoming demeanor, and flexibility to thrive in a seasonal work environment.
Responsibilities
- Welcome and greet guests warmly, providing a positive first impression
- Assist guests with efficient check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Address guest inquiries and requests, including room preferences and special arrangements
- Ensure accurate billing and process payments from guests
- Collaborate with housekeeping and other departments to meet guest needs
- Respond promptly to guest feedback and resolve issues to ensure satisfaction
- Maintain a neat and organized front desk area
- Answer phone calls and direct inquiries to the appropriate department
- Contribute to creating a positive and welcoming atmosphere for guests
- Adapt to the seasonal demands of the position with a flexible and positive attitude
Requirements and Skills
- Previous experience in hospitality, customer service, or a related field is advantageous
- Excellent communication and interpersonal skills
- Attention to detail and organizational abilities
- Ability to handle guest issues with professionalism and empathy
- Knowledge of hotel reservation systems and point-of-sale software is a plus
- Flexibility to work varying shifts, including evenings, weekends, and holidays
- High school diploma or equivalent
- Problem-solving skills and the ability to handle multitasking in a fast-paced environment
- Eagerness to contribute to a positive guest experience
- Team player with a customer-focused mindset
Frequently Asked Questions
What is a Seasonal Front Desk Agent?
What does a Seasonal Front Desk Agent do?
What should you look for in a Seasonal Front Desk Agent resume?
When reviewing a Seasonal Front Desk Agent candidate, consider:
- Previous experience in hotel front desk or customer service roles
- Strong communication and interpersonal skills
- Proficiency in using hotel management software
- Ability to handle a fast-paced environment during peak seasons
- Organizational skills for managing reservations and guest information
- Flexibility in working shifts, including evenings, weekends, and holidays