Cafe Manager Job Description Template [2024]

A Cafe Manager is responsible for overseeing the daily operations of a café or coffee shop. They manage staff, handle customer service, ensure food and beverage quality, and oversee financial transactions.

Use this Cafe Manager job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills according to your specific needs.

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Job Brief

We are looking for an experienced and dynamic Cafe Manager to lead our cafe operations. As the Cafe Manager, you will be responsible for overseeing the day-to-day activities, ensuring exceptional customer service, and driving business growth.

The ideal candidate should have strong leadership skills, a passion for the hospitality industry, and a keen eye for creating a welcoming cafe environment.

Responsibilities

  • Manage all aspects of daily cafe operations, including staff supervision, customer service, and inventory control
  • Recruit, train, and mentor cafe staff to provide outstanding customer service and uphold brand standards
  • Create and maintain a positive and welcoming atmosphere for customers
  • Develop and implement cafe policies and procedures, ensuring compliance with health and safety regulations
  • Monitor and manage inventory levels, order supplies, and optimize stock control
  • Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers
  • Handle administrative tasks, including scheduling, budgeting, and financial reporting
  • Collaborate with suppliers, negotiate contracts, and ensure timely and cost-effective procurement
  • Stay informed about industry trends, new products, and customer preferences
  • Address customer complaints and feedback in a timely and effective manner

Requirements and Skills

  • Proven experience as a Cafe Manager or in a similar leadership role
  • Bachelor's degree in Business, Hospitality Management, or a related field is preferred
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal skills
  • Customer-focused with a passion for delivering outstanding service
  • Knowledge of coffee and beverage trends, as well as cafe menu development
  • Proficiency in using point-of-sale systems and other relevant technology
  • Understanding of health and safety regulations in a cafe setting
  • Ability to work in a fast-paced environment and handle high-pressure situations
  • Flexibility to work evenings, weekends, and holidays, as needed

Frequently Asked Questions

What is a Cafe Manager?
A Cafe Manager is responsible for overseeing the daily operations of a café or coffee shop. They manage staff, handle customer service, ensure food and beverage quality, and oversee financial transactions.
What does a Cafe Manager do?
A Cafe Manager oversees the daily operations of a café or coffee shop, including staff management, customer service, food and beverage quality control, and financial transactions.
What should you look for in a Cafe Manager resume?
When reviewing a Cafe Manager resume, consider:
  • Experience in managing a cafe or similar food service establishment
  • Strong leadership skills with the ability to motivate and supervise staff effectively
  • Knowledge of food safety regulations and best practices in customer service
  • Excellent communication skills both with customers and employees - Aptitude for problem-solving in high-pressure situations - Familiarity with basic accounting principles as they relate to managing sales revenue

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