Seasonal Customer Service Representative Job Description Template [2024]

A Seasonal Customer Service Representative is a temporary employee hired to provide customer support and assistance during peak seasons or specific periods of high demand, typically in retail or service-oriented industries.

Use this Seasonal Customer Service Representative job description template to promote your job openings and attract qualified candidates. Customize the job brief, responsibilities, requirements, and skills to align with your brand, specific responsibilities, and organization voice.

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Job Brief

We are looking for Seasonal Customer Service Representatives to join our team during the bustling holiday season. As a Seasonal Customer Service Representative, you will be the first point of contact for customers, providing assistance, answering inquiries, and ensuring a positive shopping experience.

The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to thrive in a fast-paced retail environment.


  • Respond promptly and courteously to customer inquiries via phone, email, or chat
  • Assist customers in placing orders, tracking shipments, and managing returns or exchanges
  • Provide information about products, services, and promotions to enhance the customer experience
  • Resolve customer issues and concerns effectively and in a timely manner
  • Collaborate with other team members to ensure consistent and accurate information is provided
  • Process customer transactions and maintain accurate records of interactions
  • Contribute to maintaining a positive and professional customer service environment

Requirements and Skills

  • Excellent communication and interpersonal skills
  • Ability to handle customer inquiries and issues with empathy and professionalism
  • Strong problem-solving skills to address customer concerns effectively
  • Comfortable with multitasking in a fast-paced customer service environment
  • Basic computer skills for data entry and use of customer service tools
  • Flexibility in scheduling, including availability for evenings, weekends, and holidays
  • Previous customer service experience is a plus
  • Ability to adapt to and embrace seasonal demands on customer service

Frequently Asked Questions

What is a Seasonal Customer Service Representative?
A Seasonal Customer Service Representative is a temporary employee hired to provide customer support and assistance during peak seasons or busy periods.
What does a Seasonal Customer Service Representative clerk do?
A seasonal customer service representative clerk provides support during peak periods, addressing customer inquiries via phone, email, or chat. They assist with order placement, shipment tracking, and resolving customer issues, contributing to a positive shopping experience. This role is vital for managing increased customer demand and maintaining service standards during specific seasonal periods.
What should you look for in a Seasonal Customer Service Representative resume?
When reviewing a Seasonal Customer Service Representative resume, consider:
  • Experience in handling customer inquiries and resolving issues
  • Strong communication and interpersonal skills
  • Familiarity with product knowledge and company policies
  • Ability to navigate customer service software and systems
  • Problem-solving skills and a customer-centric approach
  • Multitasking abilities to manage multiple customer interactions
  • Flexibility to work during peak seasons or specific events
  • Any relevant certifications or training in customer service

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